Careers at Redcentric

Business Development Manager - Enterprise

We're recruiting for a {Vacancy Title} to join our New Business Sales team at Redcentric. The primary aim of the role is to sell Redcentric’s products and services to new prospects, and in doing so expand Redcentric’s customer base.

Key Responsibilities

Responsibilities may include but are not restricted to the following:

• Creating and developing new business relationships
• Developing leads and opportunities presented to you
• Conducting customer/prospect presentations
• Constructing and implementing account development plans
• Forecasting the values and contract signature dates to sales management
• Facilitating and participating in commercial negotiations on behalf of Redcentric
• Coordinating virtual teams to respond to customer bids and to present technical and commercial offers
• Liaising with internal and external parties. Internal parties may include; Sales Support team members, Finance team members, Divisional Directors, Main Board Directors, Technical Consultants. External parties may include; prospects, customers, partners, vendors, consultants
• Working to achieve both individual and team targets (as agreed from time to time)
• Updating and maintaining the Redcentric CRM system in line with the Sales process
• Adhering to Redcentric procedures and completing necessary documentation
• Production of sometimes complex but always fluent, accurate and complete written documents
• Adherence to Redcentric Solutions Limited ISO09001 and ISO27001 certification standards:
• Compliance with Redcentric’s policies and procedures
• Handling and protection of Redcentric information
• Reporting of security events
• Implementing appropriate policies and procedures

Person Specification

The role requires an individual who is capable of quickly gaining sound product and company knowledge and further developing their already excellent and proven sales skills (from lead generation and new business presentations through to complex negotiations).

The ideal candidate will have a proven track record of consistently achieving their targets (and will be able to demonstrate this) in end user sales, ideally gained within a telecoms/managed services environment and will have experience of selling both directly to end users and via Business Partners. They will have experience in developing new revenue streams by winning new customers of all sizes/profiles and across multiple sectors

We believe that the following personal attributes are essential to succeed in this role:

• Target-orientated/Results-focused
• Highly motivated, with a pro-active approach to workload
• Confident and positive personality
• Determined approach
• Able to work on own initiative
• Intelligent and keen to learn new skills
• Team player
• Confident and able to generate own leads
• Commercial awareness (focus on gross margin and cost control)
• Tenacious
• Organised and disciplined and conscientious about administration and paperwork
• Confident in presenting to new prospects

Hours of work

The company’s standard hours of work are 9.00am – 5.30pm with one hour for lunch, Monday to Thursday, and 9.00am - 3.30pm on a Friday, with one hour for lunch. Due to the nature of the role, some flexibility will be required.

Public Sector Sales Director

Aim of the role:

Reporting into the Group Sales and Marketing Director, the aim of the role is to initiate and develop relationships with new public sector customers and to maintain and develop existing customer relationships selling Redcentric’ s product portfolio into designated and allocated public sector regions including all Public Sector verticals within that region namely, Health, Local Government, Central Government, Housing, and Higher Education.

Key Responsibilities

Duties will include, but are not restricted to the following -

• Managing the public sector team
• Sales forecasting and reporting to Group Sales Director
• Maintaining and developing “C” level customer relationships and overseeing the creation of account development plan and white space analysis
• Developing new business relationships
• Engage with public sector bodies such as: SOCTIM and NHS regions to promote Redcentric
• Manage the team to develop sector plans for all regions: for example, heatmaps for Heath Trust, CCG’s, CSU and NHS regions to promote Redcentric to the wider regional partners
• Understand and leverage regional strategies led by central government bodies Department of Health and Social Care “DOHSC”, Department for Digital, Culture, Media and Sport “DCMS” LLFN, Department of Education “DOE” and Department for Business, Energy & Industrial Strategy and Department for Innovation, Universities and Skills
• Work closely with marketing to develop robust sales and planning activity to create brand awareness and new business sales opportunities
• Work closely with marketing to facilitate both case studies, good news stories and case references.
• Create territory plan with high touch partners for your region for example HP, Cisco and Fortinet
• Acting as the escalation point for any public sector internal and external issues
• Facilitating and participating in business negotiations on behalf of Redcentric
• Liaising with all appropriate contacts both internally and externally to ensure that negotiations/deals progress smoothly. Internal contacts include: Pre-Sales Solution Architects, Framework Manager, Tenders Team, Marketing Team, Service Delivery Managers, Sales Support, Finance, Public Sector Sales Director and Senior Management such as CEO, Group Sales Director and Group Operations Director, External contacts will vary with each deal
• Working to achieve public sector team targets within budgetary constraints
• Updating and maintaining the Company’s CRM system in line with the Sales process
• Adherence to Redcentric Solutions Limited ISO09001 and ISO27001 certification standards:
• Compliance with Redcentric’s policies and procedures
• Handling and protection of Redcentric information
• Reporting of security events
• Implementing appropriate policies and procedures

Person Specification

The role requires an individual who is capable of quickly gaining sound product and company knowledge and further developing their already excellent and proven sales skills (from lead generation and new business presentations through to complex negotiations).

The ideal candidate will have a demonstrably outstanding track record in end user customer sales, ideally gained within a managed data and voice services environment and will have experience of selling both directly to public sector and in collaboration with business/ecosystem partners such as technology vendors, ISVs, consultants and systems integrators and via Crown Commercial Service Frameworks such as G-Cloud, Technology Services and Network Services

In particular, the following public sector domain experience and skills are highly desirable:

• 5 years+ leading a sales team focused on public sector sales, engaged at CIO, CTO and Senior Commercial level
• Specific experience of Central Government (including Ministerial Departments and associated Arms’ Length Bodies), Local Government, Education and Healthcare (Department of Health, Acute/Mental Health/Community Trusts, CSUs and CCGs)
• Conversant with Cabinet Office Mandates and Government ICT Agenda
• Working knowledge of Public Sector procurement processes and Public Sector Procurement Vehicles, for example Crown Commercial Service frameworks
• Success selling Connectivity, Communication, Cloud Services and ancillary supporting services.
• Understanding of contemporary market factors, such as Hyperscale Public Cloud Providers (e.g. Amazon Web Services and Microsoft Azure), Vendor Cloud Providers (e.g. Oracle Managed Cloud Services and VMware vCloud Air) and the Crown Hosting Service

We believe that the following core personal attributes are essential to succeed in this role:

• Ability to lead a team
• Target-orientated/Results-focused
• Highly motivated, with a pro-active approach to workload
• Confident and positive personality
• Determined approach
• Able to work on own initiative
• Intelligent and keen to learn new skills
• Team player

Hours of work

The company’s standard hours of work are 9.00am – 5.30pm with one hour for lunch, Monday to Thursday, and 9.00am-3.30pm on a Friday, however due to the nature of the role a degree of flexibility is required.

Sales Overlay Specialist - UC

Aim of the role:

The primary purpose of the Overlay Sales Specialist - UC is to work with the sales teams, providing specific knowledge to the sales process. This is a sales overlay / presales role, and you will need to be proactive when engaging with the sales teams to ensure that opportunities within their accounts are being uncovered.

Key Responsibilities

Duties will include, but are not restricted to the following –

• Experience with following leads for new business and converting to sales opportunities
• Helping to profiling/uncover potential customers
• Qualifying and leading the initial (UC) business discussions with the client
• Following up and providing written materials (proposal etc)
• Engaging additional internal personnel as needed
• Objection handling and closing UC opportunities
• Drafting the contract service schedules

Person Specification

The successful Overlay Sales Specialist will have the following skills/experience:

• At least 4 years successful UC sales experience in a direct, overlay or presales sales position
• Experience in operating up to 'C' level
• Good understanding of UC sales and sales cycles/processes
• Market knowledge in IT arena with focus on UC and services
• Experience of writing and contributing to sales proposals and bid responses
• Excellent presentation skills (articulate and engaging)
• Develop positive working relationships with internal and external customers

Hours of work

The company’s standard hours of work are 9.00am – 5.30pm with one hour for lunch, Monday to Thursday, and 9.00am-3.30pm on a Friday, however due to the nature of the role, flexibility will be required.

Service Desk Analyst

Our Support Teams provide a complex mix of both customer and technical support for a range of technology products and managed services, including bespoke incident management processes during critical or major events.

Working as part of a dedicated team and with a passion for providing and promoting outstanding customer service at all times, the Service Desk Analyst will be the first point of contact for all our customers requiring anything from general advice through to in-depth technical assistance from our product support specialists.