Business Analyst
Vacancy ID: 598755
Salary: Competitive and Excellent Benefits
Department: Operations
Closing Date:
06/05/2021
We are recruiting for a 6-month contract role to work across Redcentric’s Digital Transformation Roadmap, to ensure business critical programmes are successfully delivered. The initial focus will be a large and complex upgrade for one of Redcentric’s core operational systems, with the addition of further programmes to be considered once embedded in role.
With a demonstrable background in supporting delivery of software solutions, the Business Analyst will be responsible for the requirements sign-off process end-to-end; taking complex processes & integrations and working these through into clear go-to requirements and process flows which are signed off and meet the needs of the business.
This role will form part of a temporary Programme Team, reporting to the Head of Delivery (Commercial) and working in conjunction with a dynamic team of Project Managers, Engineering teams and wider business stakeholders to ensure successful delivery.
KEY RESPONSIBILITIES:
Duties will include, but are not restricted to the following:
Customer satisfaction: You are responsible for defining, documenting and obtaining sign-off for accurate requirements to ensure programme deliverables meet the needs of the busines. This will enable Redcentric to continue to be the trusted partner to all the customers we serve.
Initiate & plan: You are responsible for preparing, leading and documenting the outputs of workshops with stakeholders business-wide, to ensure existing processes, data sources & schemas are understood, and the go-to defined requirements meet the needs of the business. You will work with the Programme Team to ensure the right stakeholders are in attendance to achieve required outcomes.
Delivery & escalation: You will work with Programme Team and key stakeholders to deliver programme requirements, including process flows, data schemas and dependency maps to an agreed schedule. You will ensure items meeting the escalation threshold are escalated using the appropriate escalation methods and communication plan so that impediments do not detract from on-time delivery.
Communication & reporting: You will ensure requirements are accurately assessed, documented, refined and communicated in a format relevant to stakeholders; with sign-off managed in a clear and timely manner. You will provide regular updates to the Programme Team and attend all necessary meetings to enable you to fulfil your role and ensure the programme meets the needs of the business.
Wellbeing: You will risk assess the workload of yourself and others. Identifying solutions and supporting colleagues in times of need.
Personal development & innovation: You will identify opportunities to contribute to wider business initiatives. Highlight current operational challenges and offer solutions. Explore and challenge existing business processes to drive continual business improvement and deliver customer satisfaction.
PERSON SPECIFICATION
The ideal candidate will be a bright and enthusiastic individual who is dedicated to achieving great results, they will ideally have the following skills, attributes and experience:
Must have experience of successfully defining and delivering requirements to support large & complex software implementations or upgrades
Excellent written and verbal communication skills with the ability to communicate at all levels, both internally and externally
Excellent attention to detail, accuracy, time management, organisational and problem solving skills
Customer-focused
Professional, positive, confident and friendly
Highly self-motivated
Ability to work well under pressure within a busy environment and prioritise tasks accordingly
Committed to delivering high quality work
Experienced with Office 365 applications including Visio and Planner
They will also preferably have the following skills, attributes and experience:
Minimum 3 Years Business Analyst experience, ideally within a managed service organisationor IT related environment
Demonstrate a structured approach to effectively identifying, capturing and communicating process, data & dependency requirements
Proven ability to manage demands of working across multiple projects or programmes simultaneously
Prior knowledge or awareness of ITSM (IT Service Management) systems such as SMAX
Knowledge of agile and hybrid project methods.
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D365 Developer (Phase 2)
Vacancy ID: 599883
Salary: Competitive and Excellent Benefits
Department: Finance
Closing Date:
10/05/2021
Background
Redcentric have recently gone live on Microsoft D365. D365 is now used widely across the business for Sales, Delivery, Procurement and Finance, including Billing.
The D365 Footprint includes:
D365 Sales (CE)
D365 F&O: Procurement, Cash and Bank, Fixed Assets, General Ledger, Purchase Ledger, Sales Ledger, Tax, Products, Projects, Stock
HSO Rental Orders Add-on
HSO Portal Add-on
CDS.
Redcentric has now started a program of Post Live improvements (Phase 2) and is looking to bring in a developer to work on changes requested by business users. These are changes which will require software adjustments.
Aim of the Role
The primary aim of the role of the Developer will be to develop bespoke software changes to D365 to meet requirements specified by business users for the following:
D365 F&O
HSO Rental Orders Add-on
CDS.
A Project Manager is working with business users to collate requirements into a schedule of work packages for development. Redcentric are not intending to manage this program of work using an Agile Methodology. Requirements will be documented, and the resulting functional and technical designs will also need to be documented to facilitate handover to support. The Developer will therefore be required to produce much of this documentation and is expected to have previous experience of this.
At the current time, the project team for Phase 2 is intended to consist of one developer and the Project Manager already in place. However, the Phase 2 project team will be working closely with the existing Redcentric team supporting D365 (MIS). MIS team members will be carrying out some of the Phase 2 work themselves. They will also need to understand and review all changes being made to ensure they fit with the Redcentric D365 design and internal processes.
Redcentric have a contract for support with HSO. Issues are logged first with MIS who pass them to HSO if further assistance is needed. All changes made will therefore require formal handover to both MIS and to HSO.
Ideally, the Developer will have experience of the functionality and configuration of D365 F&O. Some of the changes requested by business users may be achievable with standard functionality, and Redcentric would want the Developer to highlight where this is possible.
Key responsibilities of the role will include but are not restricted to the following:
Assist business users to clarify, confirm and document their requirements
Produce Functional Design documents based on the requirements of the business users
Produce Technical Specifications from agreed Functional Design Documents
Liaise with MIS to ensure that proposed solutions fit with the Redcentric D365 design and business processes
Develop D365 software changes to meet the agreed designs
Unit test changes before handover to users for testing
Assist business users with preparation of test plans
Work with business users to resolve test queries
Rectify issues arising from testing
Document and handover changes to MIS and HSO
Report progress to the Project Manager and CFO
Report risks and issues to the Project Manager and CFO
Build changes into Software Packages for release into test environments
Provide software changes to HSO for inclusion in their software packages
Support and comply with the Redcentric change process
Adherence to Redcentric Solutions Limited ISO09001 and ISO27001 certification standards:
-Compliance with Redcentric’s policies and procedures
-Handling and protection of Redcentric information
-Reporting of security events
-Implementing appropriate policies and procedures.
Person Specification
The ideal candidate will have the following experience:
Several years’ experience of developing for D365 F&O
Experience of developing for HSO Rental Orders
Experience of making changes to CDS
Experience of creating software packages for D365 and applying to test environments
Several years’ experience of working closely with users and helping them to define their requirements
A strong background of documentation of Functional and Technical designs
Experience of working in a structured and formal development environment
A strong background of development for AX or similar
Experience of a formal test environment, including the creation of test scripts.
Knowledge of X++ and related technologies - COM, XML, Data Entities, WS & ODATA
Experience in developments and deployments through Visual Studio, Azure DevOps and LCS
SQL/TSQL, SQL Analysis Services experience and SQL Reporting Services experience are also desirable
The successful candidate will also be able to demonstrate the following skills and attributes:
Great attention to detail
Able to work alone and manage workload
Excellent inter-personal skills with the ability to communicate effectively, both written and verbal
Good documentation and written skills
Self starter
Confident in dealing with all levels of business user including CFO, and across all functional areas of the business
Able to quickly understand business processes
Confident in presenting and speaking to groups of people either remotely using Microsoft Teams or in person
Confident in leading meetings, discussions and workshops
Confident in questioning user requirements
Ability to think through implications of a requirement and ensure there are no loopholes or issues
Ability to deliver sound solutions without the need for frequent re-work.
The following skills are advantageous but not essential:
Experience of developing D365 Sales (CE)
Configuration experience of D365 F&O
Experience of mapping process flows
Experience of using DevOps to manage testing
Experience of preparing and delivering end user training.
Hours of work
Monday to Thursday 9.00 until 5.30pm with one hour for lunch, and Friday 9.00 until 3.30pm with one hour for lunch.
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Facilities Support Technician
Vacancy ID: 600124
Salary: Competitive and Excellent benefits
Department: Operations
Closing Date:
11/05/2021
We've got a great opportunity for a Facilities Technician to join us at Redcentric, based at our Harrogate office. The purpose of this role is to maintain the daily M&E operational requirements of Redcentric Harrogate Data Centre; to ensure via maintenance procedures, that all service deliveries remain within the Service Level Agreements (SLAs) and to provide support services to ensure current and future operational requirements are accommodated.
The Facilities Technician works as part of a team, currently consisting of 1 other technician, reporting to the Team Leader.
Key Responsibilities:
Duties will include but are not restricted to the following:
MECHANICAL & ELECTRICAL
All types of maintenance, preventive and reactive on all M&E plant and equipment including:
L.V single and 3 phase systems – primary and secondary distribution
E.L.V electrical systems
Rotary plant air handling units
Building Management System
Access control
CCTV
Data Centre and office CAT 5 cabling – Structured and loose, making, testing, laying
Data Centre and office fibre cabling
DATA CENTRE
Installation of racks / data cabinets
Installation of blanking panels
Installation of hot and cold isle containment
Baying of cabinets
Earthing of cabinets
Installation, relocation decommissioning of IT equipment (servers, switches, routers etc)
Both copper and fibre cable: running, patching, fault finding.
Ensure that all records are updated following any changes made
Previous working experience within a Data Centre environment
Installation and maintenance of copper and fibre structured cabling systems.
A good knowledge of IT equipment and their components including server, switch and blade technology.
An understanding of the data centre environment, and the working restrictions applicable to such environments.
Must be able to lift weights/objects more than 20kg
To escort third party vendors/engineers and ensure their compliance with the site standards.
Carry out daily housekeeping checks of the data halls and record their findings.
GENERAL DUTIES
Assist with Technical Equipment installations for customers and Redcentric
Escorting / assisting contractors
House management - Cleaning / tidying
House décor – painting / repairs
Assist with 24x7 ‘Hands and eyes’ support
All other building infrastructure areas
Rota On call for operational issues
Maintenance of main plant equipment (including daily ppm)
Person specification
The role requires the following skills, experience, and attributes:
Reliable and conscientious
Must be flexible in approach to working hours and travel
A strong team player
Strong interpersonal and customer services skills with the ability to communicate at varying levels
An intelligent self-starter with the ability to work on their own initiative to solve problems
Computer-literate (Microsoft Office skills required)
Level 2 or 3 City and Guilds Electrical Installation or working towards
18th Edition Wiring Regulations or working towards
Hours of work
The company’s standard hours of work are 9.00 until 5.30pm, Monday to Thursday, with one hour for lunch, and 3:30pm on a Friday. However due to the nature of this role there will be the need for flexibility in relation to working hours.
Overtime and travel for business purposes are generally planned, and notice will be given wherever possible. After training has been completed, the post holder would be on-call 1 in every 3 weeks (an allowance is paid for this) and overtime is often required.
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Finance Manager - Special Projects
Vacancy ID: 591165
Salary: Competitive and Excellent Benefits
Department: Finance
Closing Date:
31/05/2021
We have a fantastic opportunity for a Finance Manager to join us at Redcentric. The primary aim of this role is to support the Chief Financial Officer in delivering special projects that support the long/medium term goals of the businesses growth strategy. Projects will span across the entire business and effective stakeholder management is key to succeeding in this role.
The role will require the successful individual to develop a detailed understanding of all areas of the business.
KEY RESPONSIBILITIES
Duties will include, but are not restricted to the following:
Working with the CFO and wider finance team to identify and appraise strategic initiatives.
Working closely with the sales function to provide commercial analysis to support decision making.
Working with stakeholders across the business to determine pricing strategies.
Delivering insightful MI reports to the Management team and Directors from across the business unit.
Work to ensure the finance team are in contact with, and always looking to support, the operational teams across the business in new and innovative ways.
Provide key management information to the operational functions in the business as well as being a key link between the finance department and the business. The role works hand in hand with the people across the business so it’s important for the candidate to display extensive experience of cross-functional working.
The opportunity to support other members of the commercial team with ongoing financial forecasting, Board Reporting and management of company’s overall financial position.
Adherence to Redcentric Solutions Limited ISO09001 and ISO27001 certification standards:
Compliance with Redcentric’s policies and procedures
Handling and protection of Redcentric information
Reporting of security events
Implementing appropriate policies and procedures
PERSON SPECIFICATION
The ideal candidate will be a bright and enthusiastic individual who is dedicated to achieving great results, they will ideally have the following skills, attributes and experience:
CIMA, ACCA or ACA qualified
Excellent inter-personal skills with the ability to communicate financial messages effectively to non-financial stakeholders, at all levels
Ability to critically analyse and challenge proposals, and use influencing and negotiation skills to come to the best conclusion for the business
Proactive approach in order to allow the proposal of new or improved ways to present management information
Commercial awareness and ability to see the bigger picture
Ability to work on own initiative, taking consideration of the business’ priorities
Comprehensive understanding of accounting standards
Excellent IT skills (Advanced Excel)
Close attention to detail
HOURS OF WORK
The Company’s standard working hours are Monday to Thursday 9.00 until 5:30pm and Friday 9.00 until 3.30pm, with one hour for lunch, however due to the nature of the role, some flexibility may be required.
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Junior Service Desk Analyst
Vacancy ID: 566331
Salary: Competitive salary and benefits
Department: Operations
Closing Date:
30/04/2021
We're recruiting for a Junior Service Desk Analyst to join out support teams at Redcentric. Our Support Teams provide a complex mix of both customer and technical support for a range of technology products and managed services, including bespoke incident management processes during critical or major events.
Working as part of a dedicated team and with a passion for providing and promoting outstanding customer service at all times, the Junior Service Desk Analyst will be the first point of contact for all our customers requiring anything from general advice through to in-depth technical assistance from our product support specialists.
Key Responsibilities and Tasks
First point of contact for all inbound customer calls/emails received into the main support number/inbox. Providing day-to-day support to the end-user base.
Managing customer queries and providing advice, ranging from general queries to answering more specific technical questions.
Ensuring resolution of any open tickets is managed in a timely and efficient manner.
Information gathering, qualification and prioritisation of new service requests.
Addressing and network basics, basic network troubleshooting, password resets and login troubleshooting.
Logging relevant information onto the internal helpdesk system.
Manage and pro-actively ensure that timely and appropriate updates are communicated back to customers.
Administration of customer account information ensuring that all relevant details are kept current and up to date.
Administration of the Redcentric MyServices Portal e.g. setting up new customers, password requests etc.
Escalation of incidents to management when necessary.
Adherence to Redcentric Solutions Limited ISO09001 and ISO27001 certification standards:
Compliance with Redcentric’s policies and procedures
Handling and protection of Redcentric information
Reporting of security events
Implementing appropriate policies and procedures
Preferred Competencies
ITILv3/v4 qualified or experience within an ITIL environment
BPSS Security Clearance (Identity, Right to Work, Employment History & DBS Check)
Key Skills & Competencies
We would expect the successful candidate to have a minimum of 5GCSE’s graded A-C or equivalent. Each member of the Service Desk must also be able to pass a Baseline Personal Security Standard (BPSS) check, which checks the candidates right to work in the UK, their identity, their criminal record, and their employment history (for the last 3 years).
The below lists several advantageous skills and experience, which are not necessary, but would benefit you within a role on our Service Desk team:
Experience of working in a customer service environment.
Knowledge of the ITIL framework.
Experience in understanding and diagnosing technical problems at 1st Level.
Good experience with Microsoft Office applications (Word, Excel, PowerPoint)
Efficient and accurate keyboard skills.
Possible Progression Paths
Technical Support Analyst (2nd Line).
24/7 Technical Support Analyst.
Service Desk Team Leader.
Service Improvement Analyst.
Other Redcentric internal departments
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Project Manager
Vacancy ID: 599376
Salary: Competitive and Excellent benefits
Department: Operations
Closing Date:
07/05/2021
AIM OF THE ROLE:
We have a great opportunity for a Project Manager to join the Delivery team at Redcentric. The aim of the Project Manager is to manage Customer requests across our portfolio of services and will include: WLR/WLCA, Porting, Mobile, CPS, ICT, Wireless, WAN & LAN services, IAAS, VOIP. These requests may comprise of new service requests, transfer or change of service or cessation of service.
The Project Manager will be responsible for managing the process from receipt of the order through to first bill generation and assisting with the transition of the service into Support.
KEY RESPONSIBILITIES:
Duties will include, but are not restricted to the following:
• Customer satisfaction: You are accountable for the on-time, on-budget delivery of projects to our customers satisfaction so that our business becomes a trusted partner to all the customers we serve• Initiate & plan: You are accountable for agreeing and documenting project scope, producing the project plan and identifying the available budget. You will provide clear identification of the four main sections; initiation, planning, execution and closure. You will ensure the sales team provide sufficient information to complete the “Statement of work” to ensure the business remains effective and efficient in its delivery• Resource: You are responsible for securing and assigning the right resource to the right tasks. You will ensure colleagues and key stake holders understand their role and responsibilities, what they have to deliver and by when. You will ensure the right stakeholders required to support the project through to successful conclusion are fully engaged. You are responsible for correctly updating internal and 3rd party software tools in a timely fashion to enable the operational stakeholders to perform their tasks efficiently• Delivery & escalation: You will ensure that assigned project resource and key stakeholders deliver their project responsibilities on time. You will ensure items meeting the escalation threshold are escalated using the appropriate escalation method and communication plan. You will retain full ownership and accountability of escalations through to full resolution and client satisfaction. You will facilitate resolution and ensure key stakeholders including the customer are updated within the agreed escalation SLA so that impediments do not detract from on-time delivery• Communication & reporting: You will ensure project deliverables, task deadlines and milestones are clearly understood by all stakeholders. You are accountable for providing accurate written project updates as and when required. Including but not limited to project highlight reports encompassing; progress, budget position, risks, issues & actions. You will provide accurate forecast reporting including but not limited to future project resource requirements, projects to be completed and future revenue. You will ensure the project tracker is maintained in order that the business can maintain quality of delivery to the customer. You will ensure all key stakeholders are well informed and that project status is reported accurately and transparently so that the business and the customer can be confident of the current project status• Wellbeing: You will risk assess the workload of yourself and others. Identify solutions and support direct reports and colleagues in times of need. You will ensure timely intervention to ensure transparency to support and maintain health and wellbeing of all colleagues• Personal development & innovation: You will Identify opportunities to contribute to wider business initiatives. Highlight current operational challenges and offer solutions. Explore and challenge existing business processes to drive continual business improvement and deliver customer satisfaction. You will Identify opportunities for personal training and development to drive innovation
LINE MANAGEMENT RESPONSIBILITIES:
• Directing, planning & communication: You are responsible for the direction or your team. You are responsible for communicating team goals to your team and wider colleagues as appropriate
Direct reports and wider team members need to understand what they should be delivering on a day to day basis, longer term business goals, and why those goals are important to the business. Your team should understand the context of the goals set for the team
You are responsible for planning and setting the goals, actions and objectives of your team and direct reports. The level of detail required setting goals, actions and objectives for direct reports will depend on the direct report, their job description and their role in your team
Formal review periods are set by senior management and outlined in each job description. Depending on your level of responsibility within the business and the role of your direct reports, you may need to plan your direct reports work at a detailed level or only on a broader basis to meet monthly or annual business objectives
Goals that you set for direct reports should complement those derived from the direct reports job description and the departmental ambition statement
• Managing finances & resources: You are responsible for deploying the resources within your remit to achieve the business objectives assigned to you. You will ensure value for money by managing and monitoring budgets and making the best use of resources
Be clear about what authority and or decision-making is delegated to individuals in your team to provide appropriate levels of effective autonomy. Be clear about what authority is not delegated and how and when you expect to be consulted or referred to
• Leadership: You are responsible for motivating, mentoring and coaching direct reports and business colleagues to ensure high quality team performance. You will support direct reports and colleagues in setting priorities and assist in conflict resolution. You must demonstrate best practice as a role model for the professional behaviour you and the business expect from your team• Performance management: You are responsible for the performance management of your direct reports and of your team
You should ensure that you deliver both formal performance management appraisals based upon the appropriate job descriptions for your direct reports and also undertake any day to day meetings and communication required to direct your team effectively. Ensure that you are accessible and that you support full team inclusivity, enabling all team members to contribute to achieving business goals you and the team have been assigned
Standards and quality: You are responsible for setting clear expectations of quality, accuracy and deadline attainment for your teams outputs
Managing attendance: You are responsible for ensuring your direct reports and team are aware of the appropriate corporate policies for managing unplanned, sickness and annual leave and how to report unplanned absence
Performance appraisals: You are responsible formal and informal performance appraisals
PERSON SPECIFICATION:
The ideal candidate will be a bright and enthusiastic individual who is dedicated to achieving great results, they will ideally have the following skills, attributes and experience:
• Excellent written and verbal communication skills with the ability to communicate at all levels, both internally and externally• Customer-focused• Professional, positive, confident and friendly• Highly self-motivated• Ability to work well under pressure within a busy environment and prioritise tasks accordingly• Committed to delivering high quality work• Excellent attention to detail, accuracy, time management, organisational and administrative skills• Office 365 applications including planner• Data entry and management with any line of business tools although Dynamics 365 would be an advantage
They will also preferably have the following skills, attributes and experience:
• Minimum 3 Years Project Management Experience, Ideally in a managed service organisation Experience of managing customer relationships and issues• Delivery VOIP, IAAS, Cloud Based Services, Wi-Fi, MPLS WAN, LAN or combinations of all services• Track record of delivering contracts in excess of TCV £1M• Proven ability to manage multiple projects simultaneously• Experience of working within a managed service organisation• Demonstrate a structured project approach• Knowledge of agile and hybrid project methods• Detailed infrastructure migration knowledge
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Public Sector Sales Director
Vacancy ID: 581605
Salary: Competitive and Excellent Benefits
Department: Sales
Closing Date:
30/04/2021
Aim of the role:
Reporting into the Group Sales and Marketing Director, the aim of the role is to initiate and develop relationships with new public sector customers and to maintain and develop existing customer relationships selling Redcentric’ s product portfolio into designated and allocated public sector regions including all Public Sector verticals within that region namely, Health, Local Government, Central Government, Housing, and Higher Education.
Key Responsibilities
Duties will include, but are not restricted to the following -
Managing the public sector team
Sales forecasting and reporting to Group Sales Director
Maintaining and developing “C” level customer relationships and overseeing the creation of account development plan and white space analysis
Developing new business relationships
Engage with public sector bodies such as: SOCTIM and NHS regions to promote Redcentric
Manage the team to develop sector plans for all regions: for example, heatmaps for Heath Trust, CCG’s, CSU and NHS regions to promote Redcentric to the wider regional partners
Understand and leverage regional strategies led by central government bodies Department of Health and Social Care “DOHSC”, Department for Digital, Culture, Media and Sport “DCMS” LLFN, Department of Education “DOE” and Department for Business, Energy & Industrial Strategy and Department for Innovation, Universities and Skills
Work closely with marketing to develop robust sales and planning activity to create brand awareness and new business sales opportunities
Work closely with marketing to facilitate both case studies, good news stories and case references.
Create territory plan with high touch partners for your region for example HP, Cisco and Fortinet
Acting as the escalation point for any public sector internal and external issues
Facilitating and participating in business negotiations on behalf of Redcentric
Liaising with all appropriate contacts both internally and externally to ensure that negotiations/deals progress smoothly. Internal contacts include: Pre-Sales Solution Architects, Framework Manager, Tenders Team, Marketing Team, Service Delivery Managers, Sales Support, Finance, Public Sector Sales Director and Senior Management such as CEO, Group Sales Director and Group Operations Director, External contacts will vary with each deal
Working to achieve public sector team targets within budgetary constraints
Updating and maintaining the Company’s CRM system in line with the Sales process
Adherence to Redcentric Solutions Limited ISO09001 and ISO27001 certification standards:
Compliance with Redcentric’s policies and procedures
Handling and protection of Redcentric information
Reporting of security events
Implementing appropriate policies and procedures
Person Specification
The role requires an individual who is capable of quickly gaining sound product and company knowledge and further developing their already excellent and proven sales skills (from lead generation and new business presentations through to complex negotiations).
The ideal candidate will have a demonstrably outstanding track record in end user customer sales, ideally gained within a managed data and voice services environment and will have experience of selling both directly to public sector and in collaboration with business/ecosystem partners such as technology vendors, ISVs, consultants and systems integrators and via Crown Commercial Service Frameworks such as G-Cloud, Technology Services and Network Services
In particular, the following public sector domain experience and skills are highly desirable:
5 years+ leading a sales team focused on public sector sales, engaged at CIO, CTO and Senior Commercial level
Specific experience of Central Government (including Ministerial Departments and associated Arms’ Length Bodies), Local Government, Education and Healthcare (Department of Health, Acute/Mental Health/Community Trusts, CSUs and CCGs)
Conversant with Cabinet Office Mandates and Government ICT Agenda
Working knowledge of Public Sector procurement processes and Public Sector Procurement Vehicles, for example Crown Commercial Service frameworks
Success selling Connectivity, Communication, Cloud Services and ancillary supporting services.
Understanding of contemporary market factors, such as Hyperscale Public Cloud Providers (e.g. Amazon Web Services and Microsoft Azure), Vendor Cloud Providers (e.g. Oracle Managed Cloud Services and VMware vCloud Air) and the Crown Hosting Service
We believe that the following core personal attributes are essential to succeed in this role:
Ability to lead a team
Target-orientated/Results-focused
Highly motivated, with a pro-active approach to workload
Confident and positive personality
Determined approach
Able to work on own initiative
Intelligent and keen to learn new skills
Team player
Hours of work
The company’s standard hours of work are 9.00am – 5.30pm with one hour for lunch, Monday to Thursday, and 9.00am-3.30pm on a Friday, however due to the nature of the role a degree of flexibility is required.
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Sales Support Executive
Vacancy ID: 602175
Salary: Competitive and Excellent Benefits
Department: Sales
Closing Date:
14/05/2021
AIM OF THE ROLE:
The Sales Support Executive plays a vital role acting as a key point of contact for the external and Internal Sales Team, in order to assist in maintaining all Customer accounts on a day-to-day basis.
The Sales Support team provide administrative support to the Sales Team as a whole, the Sales Director – Public Sector and Head of Commercial Account Management.
KEY RESPONSIBILITIES:
Duties will include, but are not restricted to the following:
Manage Customer queries and issues on behalf of the Sales Account Managers, escalate queries to necessary departments i.e. Billing, Technical & Operational, where required
Liaise with the Quote and Design solutions team on behalf of the Sales Account Managers
Assist the finance department with Customer Billing queries
Provide administrative support to the Sales Account Managers to assist in the day to day management of Customer accounts
Assist in the preparation of proposals, which will require accurate input of products and pricing in to D365 Sales and the Finance and Operations System.
Ensure Contracts are accurate and raised in a timely manner.
Update the system with ICT Renewals.
Onboarding new customers via the Onboarding process
Assisting the Project delivery team with changes to contracts for projects in delivery.
- Adherence to Redcentric Solutions Limited ISO09001 and ISO27001 certification standards:
Compliance with Redcentric’ s policies and procedures
Handling and protection of Redcentric information
Reporting of security events
Implementing appropriate policies and procedures
PERSON SPECIFICATION
The ideal candidate will be a bright and enthusiastic individual who is dedicated to achieving great results, they will ideally have the following skills, attributes and experience:
Must be a strong team player
Highly motivated, with a pro-active approach to their workload
Be able to work on their own initiative
Keen to learn new skills
Enthusiastic with a confident personality
Has an understanding of the sales process and the importance of Customers
A fast learner, with an interest in and the ability to learn about Redcentric’s Services and Solutions; with the capability to keep this knowledge up to date going forward and to develop and build on this in the future as required
KEY SKILLS
Excellent communication skills, both written and verbal, in order to be able to liaise with internal and external contacts at all levels
Effective use of the telephone and Microsoft Office packages - including email, word and excel
Ability to work under pressure
Good attention to detail
HOURS OF WORK
The Company’s standard working hours are Monday to Thursday from 9.00am until 5:30pm, and from 9.00am until 3:30pm on a Friday, with one hour for lunch.
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