Andrew Duffey

 

Role: Head of Compliance

How long at Redcentric? 3.5 years

I joined Redcentric back in October 2018, with a good old mix of IT experience across Application Support, Service Delivery, Security, Supplier Management and Service Management governance. Initially I was involved with Transition and Capacity Management functions. I then took responsibility for Software Asset Management and now I’m heading up the wider Assurance area.

 

Standards and quality matter to me – it’s not for nothing I won the ‘Best Engine Bay’ at a prestigious VW event! Outside of work I’m a classic petrolhead, but my time tinkering with many weird and wonderful cars often draws on many of the traits needed for my professional work. I built myself a VW Beetle over a three month period five years ago –working to a standard and in a methodical way paid off then, as it is still a great runner!

 

The people

 

The working day is busy but varied. We actively manage no fewer than five ISO Management systems across Business Continuity, Service Management, Information Security, Environmental and Quality Management.

 

This involves keeping on top of policy, process and procedure documents, performing internal audits and coordinating external ones. The team are also responsible for a number of other areas including Service Transition, Capacity Management, Risk Management, Change Management, Cyber Security and compliance across a number of our networks; we actively manage Information and Data Security Breach incidents, official customer complaints and act as the Data Protection Office, Information Risk Office and GDPR.

 

That all makes for a busy team – but never too busy not to be able to answer a question or help in any way.

Our industry is expanding into areas of interest that we need to keep on top of, especially Cyber Security and Environmental standards; stay on the front-foot.

 

Security and quality of service are key to our proposition and our ongoing accreditations

and certifications are investments and validations of our processes.

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